Returns & Exchanges
At Paul Castle Studio, we want you to love your home decor as much as we do. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a prepaid shipping label and authorization form.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund or Exchange
Once our studio inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing